TERMS & CONDITIONS (WITH RETURNS POLICY)
1. Introduction
These Terms & Conditions govern your use of this website and the purchase of products from Forge Performance Nutrition.
By accessing this website or purchasing our products, you agree to be bound by these terms in accordance with the Consumer Protection Act and applicable South African laws.
2. Product Information & Disclaimer
All products sold are classified as health supplements.
- Not intended to diagnose, treat, cure, or prevent any disease
- Information provided is for educational purposes only
- Always consult a healthcare professional before use
We comply with guidance from the South African Health Products Regulatory Authority for health supplements.
3. Orders & Payment
- All prices are listed in South African Rand (ZAR)
- Orders are only confirmed once payment has been received
- We reserve the right to cancel or refuse any order due to:
- Stock unavailability
- Pricing errors
- Suspected fraudulent activity
4. Shipping & Delivery
- Delivery timelines are estimates and may vary
- We are not liable for delays caused by:
- Courier services
- Weather or external disruptions
- Risk passes to the customer upon delivery
5. Returns & Refunds Policy
This policy complies with the Consumer Protection Act.
5.1 Cooling-Off Period (Online Purchases)
Customers may cancel an order within 7 days of delivery (cooling-off period), provided:
- Product is unused and unopened
- Product is returned in original condition
Refund Conditions:
- Refund excludes delivery costs
- Return shipping is for the customer’s account
5.2 Defective or Damaged Products
If a product is:
- Defective
- Damaged
- Incorrectly supplied
You are entitled to:
- Replacement
- Repair
- Refund
This must be reported within 6 months of purchase in line with CPA provisions.
5.3 Non-Returnable Items
For safety and hygiene reasons, we do not accept returns for:
- Opened supplements
- Used products
- Products not in original condition
5.4 Refund Processing
- Refunds are processed within 7–14 working days
- Refunds will be issued via the original payment method
6. Product Use & Liability
- Products must be used as directed
- Customers are responsible for consulting a healthcare professional if needed
Forge Performance Nutrition shall not be liable for:
- Misuse of products
- Failure to follow usage instructions
- Individual adverse reactions
7. Intellectual Property
All content on this website (text, images, branding) is the property of Forge Performance Nutrition and may not be used without permission.
8. Privacy & Data Protection
We process personal information in accordance with the Protection of Personal Information Act.
Please refer to our Privacy Policy below.
9. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of updated terms.